Refund policy

Effective 2026-10-01. The French version prevails if the two differ.

You see a preview before you pay

For every service we first prepare a free preview of the work. If you do not like the preview, you simply do not order and you owe nothing. On request, we delete the preview and the material you sent us.

Deposits

When a quote includes a deposit and we cannot deliver the agreed work, or we cancel the order, the deposit is refunded in full. If you cancel before work starts, the deposit is also refunded in full. If you cancel during the work, we refund the part of the deposit that exceeds the work already done, itemised in writing.

After delivery

If the delivered work does not match what was agreed in writing, tell us by email within 14 days of delivery. We fix it at no extra cost. If we cannot fix it within a reasonable time, we refund you in full, or in part for the items not delivered as agreed.

Because you approve the preview before paying, we do not refund work delivered as agreed simply because you changed your mind after approval.

Software tools and utilities

When a tool is sold, its page states its own refund terms. If it does not, the rules above apply: a tool that does not work as described and that we cannot fix is refunded.

How to ask for a refund

Write to gabriel.jossic@gmail.com with the date of your payment and the work concerned. Refunds go back to the original payment method through Stripe; how long they take to appear on your statement depends on your bank. No fee is withheld from a refund.